We value you as a customer and are committed to protecting your privacy. The information you provide is used solely for the purpose of streamlining your shopping experience with us. Your credit card information is encrypted for safe transmission, processed through our secure server, and protected by
Customer Error: It is vital that you carefully check the text on your online preview before submitting your order. We are not responsible for incorrect or incomplete text. Please consider ordering a proof for items with lengthy or complicated text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 25% discount. The discount does not affect cost of shipping.
Our Error: From time to time, errors do occur. If there is a printing error on your order, please contact our Customer Service Department within 14 days of receiving it so we may reprint the item. Items that need to be reprinted due to our error are given a priority RUSH status at no additional charge and are printed at no cost to you.
ORDER CHANGES OR CANCELLATIONS
Payment for each product is immediate upon placing the order. There is a $5 fee for making a change to or canceling an order prior to it entering into production. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order. Changing an order while in process may increase our processing time.
Personalized products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season.
An important part of your shopping experience with us is your satisfaction with the products you've ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. We will work with you to replace your order. Any problems with your order must be reported within 14 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.
Small segments of information, called cookies, are stored on your computer's hard drive. These are used to store your selections and changes while shopping with us and to recognize you when you revisit our site. This information will not enable us or anyone else to obtain your personal information.
If you are interested in hearing from us, you may provide us with your email address. We will provide you with details on new products, special offers and sales as well as seasonal and special occasion reminders. Your email address and other personal information about you or your business will never be sold, leased or rented to third parties.
Please view our FAQ Page with further questions